BT Reviews

I've been with BT for years and have never had any problems. I've always found their staff helpful and the company reliable and get very good deals from them not just for my landline but for broadband and my mobile phone as well. I would give them five stars but object to the fact that if you call an engineer out because of a suspected problem on your landline they'll charge you a hefty sum if they can't find one which means that, as I'm a pensioner, I've even bought a new inexpensive phone rather than risk that particular rip-off.

Absolutely terrible company! What was meant to be a simple "call forwarding" from our shop phone to my mobile during lockdown (then simply disabled when we reopened 2 weeks ago, which was what I was promised), has now resulted in them moving our number to a different line and we are now unable to use our phones!!! I couldn't say enough how I would NOT RECOMMEND for any business to use the BT CLOUD service - I have wasted just short of 4 hours on the phone to them today (being cut off several times after having gone through so many different options and speaking to different agents). It has been such a nightmare and still no working phone!! Disgusting service and feel so let down as it has been a difficult time for businesses as it is, without missing out on even more business because of phones not working!! Absolutely appalling and disorganised company!

Absolutely atrocious!These people have wasted hours of my life. I have spoken to over a dozen "advisers"Promised a callback a few days later, and set a schedule around this call.No callback.Will be cancelling my contract, and my Fathers, and my sons immediately.Just awful. Promise the world. Deliver absolutely nothing.

Here's a joke for you. Trying to play FIFA online on BT broadband. Ha ha ha.

Suddenly blocked from accessing my email so changed password four times but still can't access email.Have telephoned BT about it and have been waiting an hour for somebody to answer-----STILL WAITING!ABSOLUTELY USELESS OUTFIT

Never really liked BT, and was apprehensive when I ordered broadband from them (but had no other choice for a fast network where I live). Activation date was 6th April. And as one might expect from BT, nothing ever goes according to plan (other than them taking your money!) No broadband, no transfer from previous network, no one called with any explanation, and the lady on 150 just full of speculation and nonsense to get rid of you!! (Do they train them to be dishonest or they're natural liars?!)

I have been mistreat from day one by BT who have blatantly lied, left me without any services for over two months and do not have a clue about customer service.

Recently called BT to speak with them about switching over to their broadband service, I had been massively let down by Virgin Media and needed internet ASAP having been without for a few months. I spoke to a sales advisor called Zain Fayed who was incredibly helpful and he was able to sort internet for me in only one week (something Virgin couldn't manage in about ten weeks). An added bonus was that as we were opting for the additional EE booster hub, the moment it arrived we had broadband so it was even quicker than one week. Thank you Zain, you legend!

I have a bad experience with BT.Several times I had a issues and the hardly solved my problem.I was with BT nearly 3years and I changed my account from normal to business so I can have better service for my shop.They stopped my services accidentley as they mentioned as internet and landline for nearly week because they were going to stop the flat on my top of my shop so by accident they stopped mine.So my business such as ordering online,card machine,ordering from phone all stopped becuase of this unresponsible mistake.So I told them If you are not happy you are wellcome to leave.So I did as I found new company.Recentley I had received a letter.They saying I have topay £640 as remaining balance and for leaving before my contract finish.I dont owe them any money as my cotract was finish and I have 3 years contract .Even if I calcualt it for remaing months I have to pay its not £640 it might be £130.I made complain regarding this decision and the different team.looking for my complain.The company which I am right now dealing with this matter and even they saying I shouldnt pay this amount.The BT keep calling me and they are goving me hard time.I really having enough from them.For all this strees they gave me ,for taking my business down for the stupid mistake and even for leaving they suggested me.Very bed service,not understading the customers,

BT stands for bloody Terrible expensive and ripp off get sky believe in better

I’ve seen the bad reviews on here but I had a good experience I changed WiFi from sky to BT we had a time slot of between 10-12. Around 11.30. I was telephoned by the engineer to say due to covid he would talk me through set up. No I wasn’t having that firstly I’d paid for an engineer secondly I’m useless at things like that I said he would have to come and set up there was no way I could do it myself. He got onto his manager who cleared for him to thankfully enter our house we were asked to obviously stay away out the room and open windows for ventilation. Of course I complied due to the covid risk. My engineer shah was very pleasant friendly he talked it through with me when he was setting it up I now have better internet but can’t get it through the tv at moment I’m sure we will once it’s settled ? and we have to change codes etc with our cctv but someone’s coming out today to sort. So I can only speak as I find. I was a little sharp with the engineer on the telephone when he said he couldn’t enter property but all was sorted only took 10 minutes lovely chap credit to the company

I been treated portly by two advisers from bt one was rude talking all over me then raising her voice over mine I found totally unexpectable and very rude and unprofessional and another adviser was doing the same so much for caring about there customers second I paid 38pounds for poor rubbish broadband services over 100 plus drops I was getting on my broadband hub and line... I done some research and my former broadband company now tv is much much better that's the company I went back to and I left thank god BT FOR 23pounds a month I was paying for same speed with now tv and with bt I was paying 15pounds more for the same speed and service I was getting with now tv yet now tv is a better choice and they are helpful and don't do me wrong... they do try to help much as they can and they never spoke over me once even before when I was a now tv broadband customer before I joined bt so that's why I went back to now tv... trust me bt are rubbish and a con and they make you pay for same speed you getting with a former company you was with but you paying 15pounds up more a month... rip off by bt and two they was HARRASSING me bt was by post mail 8 letters in less then one week I reported them to police under HARRASSMENT TOWARDS ME... so people be careful who you choice as your broadband provider or you may find out later your getting ripped off...